Return policy

Legal Disclaimer

This page provides general explanations and information on how to write your own Return Policy document. Because we cannot know in advance what specific return policies you wish to establish between your business and your customers and visitors, you should not consider this article as legal advice or recommendations on what you should actually do. If you need help and information on creating your own Return Policy, we recommend seeking legal advice.

Basic Information About the Return Policy

A return policy is a legally binding document intended to establish the legal relationship between you and your customers regarding how and in what way you will process refunds. Online businesses selling products are sometimes required (depending on local laws and regulations) to provide product and refund policies. In some jurisdictions, this is necessary to comply with consumer protection laws. It can also help protect you from legal claims from customers who are dissatisfied with their purchases.

What Should Be Included in the Return Policy?

Refund policies typically address issues such as: the timeframe for requesting a refund; whether the refund will be full or partial; the conditions under which the customer will receive a refund; and much more.